Sessions

8:00 AM - 5:00 PM
LOMA Eastern Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
Registration

11:00 AM - 12:00 PM
AUGIE Meeting

12:00 PM - 4:00 PM
AUGIE Roundtable Discussions

1:00 PM - 5:00 PM
LOMA Individual Product Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

1:00 PM - 5:00 PM
LOMA Applied Technology Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

1:00 PM - 5:00 PM
LOMA Property & Casualty CIO Council Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

1:00 PM - 5:00 PM
LOMA Canadian Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

7:00 AM - 12:00 PM
ACT Meeting

8:00 AM - 5:00 PM
LOMA Eastern Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
LOMA Individual Product Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
LOMA Applied Technology Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
LOMA Property & Casualty CIO Council Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
LOMA Canadian Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
LOMA Western & Central Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 5:00 PM
LOMA Group Systems Meeting
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.

8:00 AM - 8:50 AM
ACORD Life, Annuity & Health Open Steering Committee Meeting

8:00 AM - 8:50 AM
ACORD Reinsurance & Large Commercial Open Steering Committee Meeting

8:00 AM - 6:00 PM
Registration

9:00 AM - 9:50 AM
ACORD Property & Casualty/Surety Open Steering Committee Meeting

10:00 AM - 10:50 AM
ACORD Training: Framework - A Technical Overview
Presenter(s): Frank Neugebauer, ACORD
Presentation(s): Training_Framework.pdf
This technically-oriented session will help you learn what the ACORD Standards Framework is, what is being done in 2008, and where we're heading in the future. Specifically, you'll learn the basics of the Standards Framework from a high (technical) level, including what it is, why we're creating it, and how it can help you. You'll also see the models created and the project plan.

11:00 AM - 11:50 AM
ACORD Training: ACORD Messaging Library
The movement to the unified ACORD Messaging Library has begun and work is underway to make this important transition as easy and beneficial as possible. Learn more about the Messaging Library and how you can prepare for the transition and help make it all possible.

2:30 PM - 3:50 PM
ACORD Training: ACORD Web Services Protocol and Naming & Design Rules
Presenter(s): Serge Cayron, ACORD
Presentation(s): training_awsp_ndr.zip
Get an overview of latest technical standards: the ACORD Web Services Profile (AWSP). The ACORD Web Service standard implementation guidelines and support material will be presented, and the Naming and Design Rules (NDR), where schema design principles for new ACORD standards development (AML) will be explained.

4:00 PM - 7:00 PM
Exhibit Hall Open

5:00 PM - 6:30 PM
Opening Night Reception
Sponsored by ACORD and LOMA

7:00 AM - 6:00 PM
Registration

7:00 AM - 8:00 AM
Networking Continental Breakfast

8:00 AM - 9:30 AM
» General: Opening General Session & Keynote Address
Start this year's Forum with a welcome from our CEOs Gregory A. Maciag of ACORD and Robert A. Kerzner. Then welcome our keynote speaker, news icon Sam Donaldson.

9:45 AM - 10:30 AM
Insurance Pioneers In The Digital Marketplace
Presenter(s): Barry Rabkin, Financial Insights, an IDC Company
"Fools rush in where angels fear to tread." Is it true for the digital marketplace - whatever that is? Our world is going digital faster and faster. Our lives - whether at work, at home or at play - are quickly being more enabled by the Internet and the devices that access it. What worked for insurers in the seemingly stable world of yesterday won't work tomorrow (or even today). Insurers should be developing and implementing strategies now to gain and defend a competitive position in the digital marketplace. Or the expression that will come to mind soon will be "sink or swim."

9:45 AM - 10:30 AM
Regulatory Modernization Through Technology
Presenter(s): Denise Matthews, National Association of Insurance Commissioners; Julienne Fritz, National Association of Insurance Commissioners
Presentation(s): matthews_fritz.pdf
SERFF... MyNAIC.org ... these initiatives from the National Association of Insurance Commissioners are improving the way state insurance regulators interact with the industry, taking advantage of technology to modernize communication and information flows. Hear about their current development efforts and their plans for the future. They are working to foster a dialogue among industry participants and regulators that in the end will help everyone work together and improve the process of insurance regulation.

9:45 AM - 10:30 AM
Automating Hands-Free Producer Appointment and Termination
Presenter(s): Matt Sweeney, Travelers Insurance
The insurance industry has made tremendous strides in clearing paper from the desks of carriers, with many switching to computerized systems for managing producer data related to appointments and terminations. However, switching processes from paper to a computer system only goes so far. Adopting ACORD standards and integrating electronic systems together to move producer appointment and termination information directly to the right destinations - without the need for human interaction - will lead to valuable process efficiencies for carriers. This session will highlight the benefits of automation and describe how one carrier is leveraging ACORD standards and new technology to automate producer appointment and termination processes, reducing costs and promoting accuracy and efficiency.

9:45 AM - 10:30 AM
Transformation for the Future
Presenter(s): Derrick Smith, Assumption Life
Hear how Assumption Life transformed its business to ensure the company's future success by undertaking a strategic modernization of every major system that enabled it to expand operations across the country and triple the volume of new business. They have attracted more agents with faster commission payments, updated products, a modernized distribution portal, straight-through processing, and policies issued in as little as 24 hours. Learn how this remarkable transformation was achieved through the creative use of technology and some innovative thinking.

9:45 AM - 10:30 AM
Upgrading Incentive Compensation Systems
Presenter(s): Tom Scales, AEGON Financial Partners; Glynis Coutee, AEGON, AFP Integrated Services
Presentation(s): coutee_scales.pdf
Life insurers face multiple technical and business issues regarding agent appointments, monitoring and compensation. The keys to success in this marketplace are managing distribution channels - life carriers' single-largest controllable expense, according to Gartner - to enhance top-line revenue driving down costs to increase bottom-line profitability. Learn how AEGON implemented its service-oriented architecture (SOA) strategy with its incentive compensation management system using Web services.

9:45 AM - 10:30 AM
Solving the Content Conundrum: Yesterday, Today and Tomorrow
Presenter(s): Steve Maes, ISMIE Mutual Insurance Company
In the world of insurance, content is king, and if you are holding only one piece to the puzzle of how to solve your content conundrum, you could be in trouble. Get a snapshot of the entire content lifecycle within an insurance company, illustrating how systems can work together to handle all of your content needs. From back end scanning of existing paper files to handling the incoming “matter stream” of information in the form of faxes, snail mail, email, electronic files and more, to staying on the paperless path for the future by enabling business units to take more control over policyholder communications, improving document quality and freeing expensive IT resources.

9:45 AM - 10:30 AM
The Electronic Placing Advantage
Presenter(s): Ian Summers, Aon Re Global (UK); Mark Barwick, London Market Insurance Brokers’ Committee
In this session, hear from a panel of industry leaders on an increasingly global approach to an electronically-supported front office function — business acquisition. Learn what the benefits and advantages are of electronic placing as well how to identify the major constraints and hurdles. Get straight answers from those who know from first hand experience.

9:45 AM - 10:30 AM
High Performance Enterprise Architecture: Beyond Conventional Enterprise Architecture
Presenter(s): Karl Gouverneur, Northwestern Mutual
When Northwestern Mutual decided to transform its enterprise architecture operating model, it was driven by the desire to have architects and designers get closer to the business with a focus on solutions. Hear from Karl Gouverneur as he shares his experiences with high performance enterprise architecture, including the ingredients that are essential to improve business capability, flexibility, reducing costs and lowering risks.

9:45 AM - 10:30 AM
Data Standards as an Enabler for Strategy Execution
Presenter(s): Mike Barr, GoHealthcare
As the insurance industry experiences an unprecedented level of change, driven by regulation (Solvency II), electronic trading, M&A, and pressure on rates brought about by a softening market, more emphasis is being placed on data frameworks and, specifically, data integration. This session addresses the links between, and highlights the critical nature of, adoption of a data standard with success in strategy execution. Presenting from underwriter, intermediary, and insured perspectives, you'll learn about binding factors for ensuring integrity in the supply of insurance products and added services is solid data integration.

10:45 AM - 11:45 AM
The Future of Agency Technology
Presenter(s): Ara Trembly, National Underwriter
The three finalists for the inaugural “National Underwriter Agency Technology Achievement Award,” run in partnership with ACORD, share the secrets of their success and discuss how technology and standards can boost an agency’s productivity and profits. The panel discussion, moderated by National Underwriter Tech Editor Ara Trembly, will focus on how the innovative and effective use of technology streamlines business processes, cuts expenses and improves customer retention. They will also point out how real-time transactions and other cutting-edge approaches impact the bottom line in this competitive market.

10:45 AM - 11:45 AM
Enterprise Architecture Best Practices
Presenter(s): Frank Neugebauer, ACORD; Gwen Smith, AXIS Capital; Salvador Sierra, AXIS Insurance; William Duym, AIG; Rich Maynard, The Hartford; Jim Shingler, Nationwide
Presentation(s): ea_panel.pdf
This panel of enterprise architects will discuss their experiences with using disciplined best practices to create well-defined enterprise architectures that meet business needs. Learn from their collective experiences, but will start with a base discussion of The Open Group Architecture Framework, including how ACORD Standards (including the ACORD Standards Framework) fit.

10:45 AM - 11:45 AM
Right or Wrong: Top 10 Analyst Predictions
Presenter(s): Kimberly Harris-Ferrante, Gartner Research; Matthew Josefowicz, Novarica, a Novantas company; Craig Weber, Celent, LLC; David West, TowerGroup, Inc.; Barry Rabkin, Financial Insights, an IDC Company
Industry analyst predictions, forecasts, trends, and insights are an important part of our world. Now, we're going to take a look back at what they've said and compare that to today's reality. You can be a part of the action by asking questions of our analyst panel online and helping to select the Top 10 list.

10:45 AM - 11:45 AM
How Exposed Are You? Reporting Requirements and Standards
Presenter(s): Markus Spuehler, Swiss Re; Dave Matcham, International Underwriting Association; Robert Stevenson, Kiln; Christina Schlenther, Swiss Re
2007 was a benign year as far as insurance catastrophes was concerned, but the need to manage exposures better has never been greater. At the industry's request, an ACORD Exposure Reporting standard is under development to support this management. It's no longer "The Emperor's New Clothes", the standards are here and they're real. Learn how the new standard would allow companies to confidently share exposure data leading to better exposure management, pricing, coverage and the potential for capital risk transfer – a growing strategic opportunity for the insurance industry. Hear from key industry players who are leading this effort.

12:00 PM - 2:00 PM
Exhibit Hall Open-Lunch

2:15 PM - 3:00 PM
Embracing Upgrades Yields Increased Flexibility and Reduced Operating Costs
Presenter(s): John LaGrasse, The Phoenix Companies, Inc.
Presentation(s): lagrasse.pdf
According to Forrester, approximately 75 percent of a company's IT operating budget goes to maintaining legacy systems. Particularly in the life insurance industry, administration systems remain in production for many years. But there's a new trend: life insurers are beginning to realize the value of keeping their software up to date. Phoenix, for one, has opted to keep strategic systems current. Hear this market leader's story about the payoff of its new business philosophy.

2:15 PM - 3:00 PM
Employee & Group Benefit Perspectives
Presenter(s): Tim Jordan, Hartford Life Insurance Company; Mike Barr, GoHealthcare; Burnett Biddulph, Life Office Association of South Africa
Presentation(s): empbenefits.pdf
Employee and group benefits are a major area of growth for insurance companies around the world. Significant regulatory and business changes are creating new opportunities as well as challenges. Hear from a panel of business executives from around the globe as they present different perspectives on the opportunities and challenges. They'll also discuss both the business and technological aspects of benefit administration and role technology and standards play, both strategically and operationally, in support of these efforts.

2:15 PM - 3:00 PM
LAH New Business Submission Message - Still Crazy After All These Years
Presenter(s): Pat Graham, Prudential; Pat Slutske, AIG American General
Presentation(s): slutske_graham.pdf
After three years of relentless effort, the ACORD Policy Life Cycle Working Group completed and published the New Business Submission Implementation Guide. It is full of best practices to be used when exchanging new business information. Learn about the major decisions that were reached during the creation process and how they affected the guide as well as the overall standard. Gain a better understanding of these data exchanges and how they can help you.

2:15 PM - 3:00 PM
Using a Canonical Model for System Integration
Presenter(s): Allen Stoker, Liberty Mutual Agency Markets
Presentation(s): stoker.pdf
Learn how to use ACORD XML as the basis of a canonical message model for the integration of internal business systems. Using an integration example, hear about an approach to building loosely coupled interfaces that will adapt to the evolution of individual system components over time. Gain a better understanding of system integration using ACORD XML as a common model and information to help you plan and run a successful integration project.

2:15 PM - 3:00 PM
Can You Buy It In a Box? STP Comes of Age
Presenter(s): Rick Vogl, Midwest Insurance Company; James Augustine, Midwest Insurance Company
Presentation(s): vogl.pdf
What does STP really mean? Is it a software product? A business process? The electronic completion of any insurance transaction? The integration of multiple systems into a single business process through the use of a consistent data standard? From new business and renewal processing to automatic settlement of low-risk claims, insurers are looking for ways to integrate new and existing systems. Learn how insurers can achieve straight-through processing in order to shorten cycle times, improve accuracy and consistency, eliminate redundancies, and improve productivity.

2:15 PM - 3:00 PM
Insurers Transform the Business with Product Lifecycle Management
Presenter(s): Kimberly Harris-Ferrante, Gartner Research
The ability to build and deliver new and innovative products is a growing concern among insurers. However, strategies are expanding beyond simply speed to market for new products. Innovative insurers are building product lifecycle management practices, as well as integrating product development processes more tightly with marketing, competitive intelligence, and distribution processes. This presentation will outline next generation product development processes and provide recommendations on how to build more profitable products that better match customer needs.

2:15 PM - 3:00 PM
A Cradle to Grave Case Study: Using Predictive Analytics to Determine Tier Placement
Presenter(s): David Sauther, Pinnacol Assurance
Hear how Pinnacol Assurance selected a solution to resolve pricing challenges pertaining to Tier Placement. They'll also address deployment obstacles relating to regulatory issues, technology, and marketing transparency, execution strategy, model monitoring, and periodic model updating.

2:15 PM - 3:00 PM
Streamlining the Back Office: Accounting and Claims Implementation
Presenter(s): Trevor Maddison, Marsh, Inc.; Patrick Talbot, IUA
Improving the business flow through accounting and claims benefits everyone involved in the process — not least the insured. Hear from major global carriers and brokers about how they are effectively using ACORD messages to streamline their back office operations while reducing costs, errors and completion times. You'll also learn about initiatives underway in the USA, the London market and across Continental Europe.

2:15 PM - 3:00 PM
Driving Change in Technology and Workflows
Presenter(s): Jim Rogers, The Hartford
"The only thing constant around here is change." Well, if that's the case, why do so many insurance organizations struggle to implement it? More importantly, what can be done to make change easier and more effective? Hear about a comprehensive program geared at driving change, from the bottom up, learn about its modularized design of the program that's built on ACORD's successful POWER of Change® program.

3:15 PM - 4:00 PM
Electronic Signatures in Insurance: What to Consider Before Implementing
Presenter(s): Gary DeGruttola, Liberty Mutual
Shifting customer demographics, consumer expectations, globalization and competitive pressure are just some of the forces that have led a growing number of insurance carriers to prioritize and adopt electronic signatures in the past 12 months. This session will outline the most important factors to consider when embarking on an electronic signature initiative. A review of the business drivers will be given along with a case study that will provide a practical account of the top implementation considerations when adding e-signatures to processes across multiple channels and product lines.

3:15 PM - 4:00 PM
Transforming Agency and Carrier Claims Process via XML
Presenter(s): Donna Barr, Marsh USA, Inc.; Linda Dodson, Chubb Group of Insurance Companies
Learn how the industry came together to develop the first download via XML — Claims Download. Since its release, agents and carriers have been embracing this new more efficient way of completing the full round trip claims process. Hear from agents and carriers about this improved workflow and how all the various Claims XML Transactions now work together using the new Claims Implementation Guide.

3:15 PM - 4:00 PM
Creating a Customer-Centric Focus while Lowering Operating Costs
Presenter(s): Kevin Madden, Nationwide
Presentation(s): madden.pdf
Delivering superior customer service is no longer a differentiator - it's now a basic business requirement. Utilizing technology based on ACORD standards can allow you to develop the customer-centric approach that is demanded by clients. Not only can this lower your operational costs and improve your customer service, but it provides numerous cross-selling and up-selling opportunities resulting in additional value for your customers and your business.

3:15 PM - 4:00 PM
Next-Generation Underwriting: Leveraging Web 2.0 Technology to Drive Business Transformation
Presenter(s): Kevin Harris, ICW Group
How do you achieve a true enterprise underwriting strategy, and leverage technology to achieve real business transformation? ICW Group implemented a next-generation underwriting solution based on the latest Web 2.0 technologies. This included creating an intuitive Web-based tool that automatically uploads applications from an agency management system, speeds the quoting process, and significantly reduces the agent's workload. The result? The company was able to handle more business with the same resources, to grow and scale the business profitably and move into new businesses, while enhancing the ease of doing business with agents.

3:15 PM - 4:00 PM
Making The Leap: A Report From The Front Lines of Policy Admin Replacement
Presenter(s): Craig Weber, Celent, LLC
Presentation(s): weber.pdf
Policy admin system replacement isn't for everyone. But an increasing number of carriers are deciding to take the plunge. In this session, learn about best practice efforts and hear about a business case model that carriers are using to analyze key issues.

3:15 PM - 4:00 PM
Strategy-Driven Operational Change
Presenter(s): Thomas Thompson, Unum Group
The business press and Wall Street analysts are great fans of strategy-driven organizations. And for good reason - strategy-driven companies consistently post the best numbers and build shareholder value. When it comes to pursuing operations and process improvement, an operational strategy can be the guide that ensures success. Learn about this approach and how it works. You'll also hear a case study of a major successful transformation effort that was strategy driven from start to end.

3:15 PM - 4:00 PM
Transforming Your Claims Operation for Durable Competitive Advantage
Presenter(s): Frank Lattal, ACE
In a softening market, P&C insurers are no longer able to conceal their lack of success at improving the efficiency of their claims function by simply raising premiums. While most carriers recognize the potential of a high-performance claims operation to provide them with a durable competitive edge, only a few have succeeded in optimizing the function. Hear how it efficiencies can be achieved.

4:15 PM - 5:00 PM
Sun Platinum Session: Disruptive Technologies and How Insurers Can Take Advantage
Presenter(s): David Piesse, SUN Microsystems
Banks, investment companies and other financial organizations are entering a unprecedented period of disruption caused by a confluence of business and technical trends. This period is expected to last between now and around 2012. Non financial competitors are pushing aggressively into the financial services space forcing change or face a risk of losing the relationship with the customer. After 2010 there will be a prolonged period of post disruption where the status quo will have been changed. Insurance companies are in a good business position to take advantage of this disruption. Confluence creates competition on all fronts as the traditional “silo” world is disrupted as more players go after the same customer. The challenge for the banks is the telecommunication companies (telcos) who are chasing the traditional payments space and the challenge for the telcos is the media and entertainment business rich in content and offering much in white labelling and branding. Insurers can work with both telcos and banks as well as all the non financial players to distribute and sell their products.

4:15 PM - 5:00 PM
IBM Platinum Session: The Integrated Enterprise
Presenter(s): James Bisker, IBM; Mark McLaughlin, IBM
Success for all aspects of the insurance value chain depends on nimbleness and agility to meet the changing needs of the financial services marketplace. As insurers confront new global competitors (or try to become global themselves), they need to adapt quickly to new market forces while preserving operating capital. Selective integration of operations is the key to balancing flexibility and cost. Where do you integrate and where do you specialize? How do you leverage resources, expertise, and capital across both physical/geographic and logical/line-of-business boundaries? Where do you “place your bets” on the insurance functional table? A thoughtful integration approach will spread operational risk, balance local market flexibility and global efficiency, and ultimately drive insurer financial performance.

4:15 PM - 5:00 PM
Capgemini Platinum Session: Navigating the Changing U.S. Market
Presenter(s): Kimberly Harris-Ferrante, Gartner Research; Scott Mampre, Capgemini Financial Services
The World Insurance Report (WIR) 2008 survey of 11,000 insurance executives indicates that the U.K. and the U.S. stand out from the international insurance crowd in distributing a much higher share of their policies via Internet, telephone and alternative networks. Implementing a multi-network strategy will require seamless integration of the disparate systems supporting today’s customer-service channels. An open architecture will be more effective in allowing insurers to adapt and change their distribution capabilities according to market dynamics. To create a transparent, agile and competition-ready organization, insurers need to transform toward a more “Service-Oriented Insurance Enterprise.” An independent Gartner survey of insurance CIOs corroborates the WIR findings, identifying a new trend towards multichannel integration (MCI).

4:15 PM - 5:00 PM
Sprint Platinum Session: Data Security for the Mobile Employee
Presenter(s): Mark Haase, Sprint
description Every day, numerous laptops and other mobile devices are at risk for loss or theft. A lost or stolen laptop presents a nightmare scenario for IT staff, since they contain sensitive and confidential data that must be protected. With the increasing frequency of identity theft, cyber hacking, and security breaches, insurance companies must implement stronger security measures to protect the sensitive data contained in these transactions. According to a 2006 survey released by the Ponemon Institute, 81 percent of companies surveyed admitted losing at least one laptop containing sensitive information during the previous 12 months. In addition to lost dollars for hardware, theft of confidential or sensitive data presents a public relations disaster. Theft or loss of proprietary information is frequently reported nationally, quickly tarnishing an otherwise positive reputation of a company. This session will cover the different issues involved with mobile security as well as a way to reduce the risk for your mobile workforce.

5:00 PM - 7:00 PM
Exhibit Hall Open

5:30 PM - 6:30 PM
Exhibit Hall Reception

7:00 AM - 6:00 PM
Registration

7:00 AM - 8:00 AM
Networking Continental Breakfast

8:00 AM - 9:30 AM
» General: We are Smarter Than Me: How to Unleash the Power of Crowds in Your Business
Presenter(s): Barry Libert, Mzinga; Aaron Strout, Mzinga
Many companies have benefited hugely from harnessing collective power. But not all have succeeded. There are many pitfalls to be avoided and obstacles to be overcome in tapping the wisdom of communities. Communities can make your company more productive, more profitable and a better place for the people who work and live there. Industry expert Barry Libert discusses how business communities and social networking can drive innovation, reach new markets, resurrect customer loyalty, and improve profitability. Then, he'll lead a panel discussion on how leading companies are demonstrating real value and reaping actual benefits from business social networks.

9:45 AM - 10:30 AM
The New World of Insurance Company Financial Report: Principles Based Reserving and Solvency II
Presenter(s): Dean Slyter, Aegon USA; Morag Fullilove, Group of North American Insurance Enterprises
Presentation(s): fullilove.pdf; slyter.pdf
A revolution is underway in regulatory requirements around the world and the key word is risk. Learn how Principles Based Reserving for US life insurance and annuity providers and risk based solvency supervision for European insurers are transforming demands on IT and operations to provide data they have not provided before. role information plays in all segments of our industry. The session will help you understand the how these may impact the data needs of your accounting and actuarial department. Hear about new modalities which impacts your planning today, and what’s to come.

9:45 AM - 10:30 AM
ACORD Messaging Library
Presenter(s): BA Scott, New York Life; Patrick Vice, Frank Cowan Company Ltd.; Mele Fuller, SAFECO Insurance Company of America
Presentation(s): aml.pdf
Imagine messaging that ... provides specificity based on a business function to exchange data and eliminates ambiguities or inconsistencies ... that supports common business needs across various product or business lines such as common requirements for address change ... that supports the development and implementation of web services and/or SOA ... that can be reused, increasing cost efficiencies and creating business process consistency. Imagine no more. The ACORD Messaging Library is working to provide such standards to the industry. Learn how the ACORD Messaging Library will make implementing ACORD standards easier and more efficient, the current status, and what the future holds.

9:45 AM - 10:30 AM
Latest Weapons in the War on Fraud
Presenter(s): David West, TowerGroup, Inc.
Insurance fraud is the second largest financial crime in the U.S. According to a recent (August 2007) survey, insurers as a whole are not taking advantage of the technology available to them to wage an effective battle against fraud. Learn how carriers are using seven (or more) technologies to combat insurance fraud.

9:45 AM - 10:30 AM
Creating a Call Center: A Straightforward Approach
Presenter(s): Jeff Bosco, American Family Life Insurance Company
How can companies running multiple or disparate call center functions consolidate, organize, and develop efficient and effective service center functions? Hear how American Family undertook such a challenge and successfully implemented its service center model while eliminating a service backlog and significantly improving staff.

9:45 AM - 10:30 AM
IT Strategy for Insurance Industry, Renovation & Innovation
Presenter(s): Tsukasa Makino, Tokio Marine & Nichido Fire Insurance Co, Ltd
Tokio Marine and Nichido has launched its “Total Renovation Project”. The scope includes every aspects of its business such as product development, policy management, billing process, claims process, computer systems and agency portals. Also the project included the launch its new customer service capability using "WEB2.0" concepts. Learn how a big and traditional Japanese company renovated and innovated themselves.

9:45 AM - 10:30 AM
Transforming Over Time: Reference Architecture as a Roadmap
Presenter(s): Frank Barresi, MassMutual; Aimee Roberts, MassMutual
Presentation(s): barresi_roberts.pdf
Learn how MassMutual's strategy of investing in standardization will provide increased flexibility and significant business advantage, including the ability to get products to market faster and to provide simplified service. Insurers seeking to evolve their policy administration environments can create their own reference architecture and build out their environment with best-of-breed components. Alternatively, they can adopt an existing reference architecture as a road map to transition their systems gradually. Hear about MassMutual's solution, the new, cutting-edge technologies reviewed, and how they align with strategic partners.

9:45 AM - 10:30 AM
Accounting & Settlement: A Case Study
Presenter(s): Robert Gorski, XL Reinsurance; Tom Neff, Aon; Maggy Leon, Guy Carpenter; Steve Betts, Aon Re Global
Hear about the business benefits derived from the implementations of ACORD XML standards between XL Re and Guy Carpenter and Aon and how strategically important these implementations are to these global leaders of the industry.

9:45 AM - 10:30 AM
Servicing Customers via Agency and Broker Web Sites
Presenter(s): Cyndy Smith, Haylor Freyer & Coon Inc.; Richard Roy, Artizan Internet Services
Online self-service – customers love it but how does the insurance industry stack up? Learn how the industry is overcoming the challenges and laying the groundwork for development of secure policyholder portals for inquiry and payment options. You'll also learn how the industry is working to deliver company information through agency management systems and how point-of-sale technologies could be implemented to respond to changing consumer needs.

9:45 AM - 10:30 AM
Eight IT Trends That Are Creating Tomorrow's Agile Insurer
Presenter(s): Michael Kim, The Hartford
Enterprise agility underpins competitiveness of insurers in the years ahead. High-performance carriers will acquire agility by freeing themselves of their cumbersome legacy IT infrastructures, and capitalizing on the eight IT trends that are redefining the insurance business of the future. Hear how The Hartford is doing this and preparing for the future and how these eight trends impact agility.

10:45 AM - 11:45 AM
Convergence and Divergence in the International Business Environment
Presenter(s): Tsukasa Makino, Tokio Marine & Nichido Fire Insurance Co, Ltd; Monique Hesseling, Zurich Global Energy; Dean Bottschen, CSIO; Anne Rannie, Lloyd's of London; Grace Kennedy, The Empire Life Insurance Company
In a global community, it's important to celebrate both our similarities and differences. This is no different for the global insurance industry. Hear from an international panel as they discuss their views on data, standards, requirements, and more. Learn how they each handle common challenges within their own markets, and what that all means to you.

10:45 AM - 11:45 AM
Automating Data Exchange for Life Insurance
Presenter(s): Bob Harding, Mutual of Omaha Insurance Company; David Lund, Allianz Life; Andrew Falvey, MetLife
As the life insurance industry continues to grow in both scale and complexity, the need to automate the exchange of insurance data is a critical part of efficiently conducting business between carriers and their distribution. Hear from a panel of leading life insurance carriers as they discuss how they are leveraging technology to automate real-time exchange of data with their distribution partners in ACORD-XML and other formats to expedite straight through processing of life insurance business and, ultimately, increase their placement ratios.

10:45 AM - 11:45 AM
ECM & Workflow Across the Insurance Spectrum
Presenter(s): Philip Augur, Arch Re Facultative; Tony English, Mountain West Farm Bureau Insurance
We know that ECM has generic benefits including: elimination of paper files, improved processes and operational efficiencies, reduced cycle times, and increased customer satisfaction. But different types of insurance companies have different kinds of content or data, processes, transactions and problems. These differing situations demand that ECM and workflow solutions be easily customized to fit specific situations and deliver specific benefits. Hear about personal experiences implementing ECM and workflow and how the company resolved specific challenges

10:45 AM - 11:45 AM
When Speed Really Matters: Buy, Build or Outsource?
Presenter(s): Paul Ayoub, Employers Insurance Company; Ryan Albers, FBL Financial Group, Inc.
Presentation(s): ayoub_albers.pdf
A recent survey of insurance executives showed that 67 percent felt speed to market was the major focus of their organization. This raises the age-old question: "Buy, build or outsource?" In a era of growth through acquisitions, expansion into new states and new lines of business, insurers must balance speed to market with the limitations of their current technology environments and determine how much they need to invest - and how quickly. Learn how several carriers have used different approaches to meet their speed-to-market needs.

10:45 AM - 11:45 AM
The Virtual Laptop - Secure, Portable Business Computing
Presenter(s): Ida Machuca, Prudential Financial, Inc.
Presentation(s): machuca.pdf
Learn how Prudential used desktop virtualization technology to develop a secure portable business application platform for agent-owned computers. Using VMWare and a USB device, this platform provides for a secure, encrypted image that can be used on multiple machines with all of the same applications available on company issued laptop.

12:00 PM - 2:00 PM
Exhibit Hall Open-Lunch

2:15 PM - 3:00 PM
BPM: A Primer for Improving Operational Performance & Efficiency
Presenter(s): John Michael, Western World Insurance Group
A few years ago, BPM was seen as a silver bullet – a combination of technologies and processes including workflow, business rules, document management and more. Unfortunately, BPM is largely misunderstood, and therefore, underutilized. BPM initiatives that incorporate document and content management with standards support core business concerns and enable greater business efficiency across the enterprise. Operational benefits yield concrete financial costs and benefits. This session will show you how and why.

2:15 PM - 3:00 PM
Unlocking the Value of XML Standards: An MGA's Toolbox
Presenter(s): West McAdams, Southern Risk, LLC
There is large prize awaiting carriers and MGAs ... but only if they can leverage the emerging XML standards and the power of web 2.0. Not only can they make significant cost reductions, but they can also increase speed to market for new products and enhance services to agents and brokers. So what is stopping the industry from unlocking value from these standards and technologies? Find out at this session and hear one MGA's perspective on the barriers, and the tools they are using to overcome them.

2:15 PM - 3:00 PM
Impacting Healthcare Decisions by Making Statements More Personal
Presenter(s): Christopher Nicholson, Humana, Inc.
What high-level architecture do you need to truly create personalized communications, specifically focusing on the convergence of health finance? Hear from Humana about their use of solutions such as the SmartSummary, Personal Health Record, and SmartResults that illustrate how this can be accomplished. Gain insights on consumer trends and communications and learn how capitalizing on these trends can drive significant corporate ROI while maintaining member satisfaction.

2:15 PM - 3:00 PM
Modernizing Technologies with an Eye on the Customer
Presenter(s): Marlene Alberigo, FBL Financial Group Inc.
Presentation(s): alberigo.pdf
The ability to reconfigure products, processes and models flexibly can reduce development costs and improve time-to-market, but only when an eye is kept on standards and an over-arching technology roadmap, and on the end customer. Hear how -FBL Financial Group modernized their Customer Communications Management system on an incremental basis by using a single business unit as a model for other departments and processes.

2:15 PM - 3:00 PM
Policy Administration Consolidation: Mission Accomplished
Presenter(s): Meredith Mitchell, American National Insurance Company
Presentation(s): mitchell.pdf
In 2000, American National Insurance Co. decided to embark on a multi-year, multi-million dollar consolidation of its legacy life insurance policy administration systems. Just over six years later, 2.5 million policies were up and running on a new enterprise system. Hear about American National Insurance Company's successful initiative: the strategies employed from beginning to end and the many lessons learned from the experience.

2:15 PM - 3:00 PM
Key Metrics for Insurer CIOs: The Importance of Speaking to Business in Their Own Language
Presenter(s): Matthew Josefowicz, Novarica, a Novantas company
Insurer business executives universally understand that the effective development and management of information technology is core to their abilities to create value. However, this growth in the recognition of IT’s core position is can be mixed blessing for insurer technology executives, since they are now expected to measure and communicate their value in measurable business terms, not just to build and maintain systems. This session draws on Novarica's industry research examining some of the key metrics that insurer CIOs use to measure and communicate this value, and is designed to help insurers understand how the metrics that they manage to can affect both how they are perceived by the business and how much value they create for the business.

2:15 PM - 3:00 PM
How to Save Your Company a Fortune
Presenter(s): Thomas Krapf, Swiss Re; Mark Kinsella, Benfield
How much money does your company lose in frictional costs and delayed payments? A fortune. In this session, hear where and how those losses occur and what you can do to plug them and increase operational efficiency through your organization and for your customers.

2:15 PM - 3:00 PM
Improving Agency/Carrier Workflows with Real Time and Download
Presenter(s): Bob Slocum, The Slocum Agency, Inc.; Cyndy Smith, Haylor Freyer & Coon Inc.; Barbara Stevens, Rand Insurance; Kim Favreau, Connell & Curley Insurance Agency; James Armitage, Arroyo Insurance Services, Inc.; Ed Higgins, Agents Council for Technology
Real time functionality and download capabilities are here and more carriers are taking advantage of the technologies. Users are now realizing significant workflow efficiencies from them. Learn what technology-savvy agency principals and information technologists already know - how real time and download deliver benefits for themselves and for the carriers they represent.

3:15 PM - 4:00 PM
Unleashing the Power of Crowds: Hands-on Experience
Presenter(s): Barry Libert, Mzinga
Following up on the morning's keynote session, get more hands-on practice evaluating and planning community strategies. Prepare yourself to embark on the latest revolution in business today - social networking and community. You'll will be able to identify key business problems, evaluate the right solutions, develop a strategy for success, learn how to overcome common challenges, build the business case to selling the idea internally, and learn the five rules for community success.

3:15 PM - 4:00 PM
SOA: Learning from the Mistakes Made by Insurance Companies
Presenter(s): Jason Bloomberg, ZapThink
Presentation(s): bloomberg.pdf
Like all businesses, insurance companies thrive on innovation in order to compete. However, innovation is becoming increasingly difficult given the existing environment of regulation, heterogeneity, and the sluggishness of IT to respond to continuously changing business needs. Companies adopted SOA to address these challenges. Learn SOA best practices and hear about some notable failures as well and what went wrong so that you can learn from the mistakes and build for a successful, Service-oriented business.

3:15 PM - 4:00 PM
Leveraging Your Rating Data as a Strategic Core Enterprise Asset
Presenter(s): Bob Lewandowski, Liberty Mutual Group, Agency Markets; Steve Fabian, Harford Mutual Insurance Companies; Patrick Steuber, Shelter Insurance Companies
Presentation(s): fabian.pdf
For far too long, the siloed organizational structure of insurance companies has inhibited the recognition and the efficient leveraging of strategic core assets that reside within the enterprise. The pressure facing all insurance companies is how to grow and increase profitability in the face of a landscape of ever changing competition and technology. Hear how they went from difficult to manage hard coded rating to an easy to maintain asset which they are now leveraging across their enterprise. Also, learn how they are leveraging their investment in rating to other areas of the organization while achieving faster speed to market, reduced development and maintenance expense, and empowering the business to take control of product and freeing IT to focus on more strategic initiatives.

3:15 PM - 4:00 PM
Implementing a Claims System Using an Offshore-centric Model
Presenter(s): Albert Parisian, Montana State Fund
Presentation(s): parisian.pdf
Learn how Montana State Fund (MSF) took advantage of a claim center solution for their offshore-centric solution delivery center. Hear about the project including their environment before and after the implementation, their business and technology objectives, and how they selected the solutions used.

3:15 PM - 4:00 PM
Bridging the Divide Between Reinsurance and P&C
Presenter(s): Keith Savino, National Association of Professional Insurance Agents; Anne Rannie, Lloyd's of London
Reinsurance & Large Commercial (RLC) messages are a global standard, with a growing implementation footprint. Property & Casualty/Surety (PCS) is becoming an increasingly international standard and deeply embedded in the USA. Get the technical details on how you can move PCS data within RLC messages to support the flow of business from the direct P&C markets through to the Reinsurance and Large Commercial markets. Learn how this can bridge the divide between these complementary sectors and facilitate capital risk transfer through the greater certainty of the risk asset.

3:15 PM - 4:00 PM
Improving Ease of Doing Business
Presenter(s): Alvito Vaz, Progressive Insurance; Barbara Flanigan, CNA; Joseph Feo, Selective Insurance
Carriers now realize not only can they make it easier for agents and brokers to work with them, but there are real benefits from doing so. This interactive discussion will show how regional and national insurance companies have experienced a paradigm change and are making their companies more attractive to independent agencies and brokers. Hear how they did it, what hurdles they faced … and overcame, and what returns they realized from agency loyalty to and increased production.

4:15 PM - 5:00 PM
Microsoft Platinum Session: Connected Experiences - Building Next Generation Software through Microsoft’s Insurance Value Chain
Presenter(s): Bill Hartnett, Microsoft Corporation; Colin Cole, Microsoft Corporation
Microsoft's Insurance Value Chain (IVC) pioneered Services Oriented Architecture, Web Services, and standards-based integration in the insurance industry. At ACORD LOMA 2008, Microsoft will release a number of technical assets to accelerate customers and partners who want to build next generation software to plug into the IVC. This session will explain the IVC concept and then demonstrate new tools and components that help speed the development of Connected Experiences for customers, employees, and partners. The components include a .NET web services messaging framework for ACORD P&C and L&A; a next generation web reference user interface based on a Software plus Services model; and finally an Office Business Application example showcasing each piece working as part of a unified solution.

4:15 PM - 5:00 PM
EDS Platinum Session: Think Global, Act Local
Presenter(s): John P. Mara, EDS
Governments around the world are shifting the burden for funding retirement to individuals, with tax incentives, at a time when the 60+ population will double. Greater financial consistency, deregulation, and global IT infrastructure enable life insurers to go out and capture this market globally. However, life insurers around the world are going after this market at different paces, and with different operational models. Will tomorrow’s profitable globalised insurers have followed a model of decentralised regional hubs, or a structure with decisions flowing from the top down? Is it an aquisitional model or an organic growth model? What is the glue holding it all together? EDS will present the answers to these questions as well as other in-depth findings gathered from interviews with over 200 top insurance executives globally in a study entitled “Think Global, Act Local”.

5:00 PM - 6:30 PM
Closing Night Reception

8:00 AM - 6:00 PM
Post-Forum ... ZapThink: Practical SOA
Want to know the latest on SOA adoption in the insurance industry? Want to step beyond simply implementing Services to making SOA a loosely-coupled reality? Want to learn from industry practitioners on the best ways to guarantee SOA success? To learn more and to register, visit http://www.zapthink.com/eventreg.html?detail=event&event=pracsoa-ins-102007. Please note, this is a separate registration from the 2008 Forum.

8:00 AM - 5:00 PM
LOMA Life CIO Council
By invitation only. To learn more about LOMA Committees, please visit http://www.loma.org/Indexpage-committees.asp or contact Ann Purr at purr@loma.org.